Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive risk identification, architectural guidance, and ensure successful engagements across multiple Vercel teams while operating remotely.
Key responsibilities
- Manage the post-sales technical relationship, including regular cadence calls and business reviews with customer technical leadership
- Lead post-incident pattern ownership and technical triage, driving root cause analysis and remediation roadmaps
- Scope and coordinate broader Vercel engagements, ensuring timely execution of necessary technical work and capturing outcomes for the customer's roadmap
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and cloud infrastructure (AWS, GCP, or Azure)
- Demonstrated ability to build customer trust quickly and manage complex relationships effectively
- Strong written communication skills, particularly for executive summaries and incident reports
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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