Senior Technical Account Manager
Job Summary
Serving as a trusted technical partner, the full-time Senior Technical Account Manager will support Cash App Pay and Afterpay merchants across North America by managing post-sales technical partnerships, driving commercial outcomes, and leveraging technical expertise to enhance merchant growth.
Key Responsibilities
- Identify and act on growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption
- Provide education on Cash App Pay and Afterpay features and conduct quarterly technical reviews linking integration health to commercial performance
- Work cross-functionally with various teams to deliver technical solutions that improve the overall merchant experience
Required Qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Technical Consulting, or software development
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Experience with monitoring tools for proactive issue detection and portfolio health oversight
Complete Job Description
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