Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's technical engagements, drive proactive architectural guidance, and ensure customer satisfaction in a remote capacity.
Key responsibilities
- Manage the post-sales technical relationship, conducting regular cadence calls and business reviews with customers
- Lead technical triage for escalated incidents, driving post-mortems and remediation roadmaps
- Develop proactive technical strategies, optimizing costs and guiding architectural decisions for customer workloads
Required qualifications
- 5+ years in a customer-facing technical role within a platform, infrastructure, or developer tools company
- Experience with CI/CD pipelines, deployment strategies, and cost/performance optimization in cloud environments
- Proven ability to quickly gain customer trust with unfamiliar technical products
- Strong written communication skills for executive and incident contexts
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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