Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, manage incident escalations, and ensure successful engagement outcomes while operating remotely.
Key responsibilities
- Manage the technical relationship for assigned accounts, coordinating with internal teams and leading regular business reviews
- Oversee post-incident technical triage and drive remediation efforts while ensuring customer satisfaction
- Provide architectural guidance and optimize customer usage, translating technical needs into actionable insights for internal teams
Required qualifications
- 5+ years in a customer-facing technical role within platform, infrastructure, or developer tools companies
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Strong understanding of cloud infrastructure, particularly AWS, GCP, or Azure
- Proven ability to build trust quickly and manage complex relationships effectively
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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