Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's engagement across support, engineering, product, and sales while driving proactive technical strategy and ensuring value for customers.
Key responsibilities
- Manage the technical relationship for multiple enterprise accounts, conducting regular business reviews and roadmap workshops
- Lead post-incident technical triage and drive architectural root cause analysis and remediation planning
- Develop and implement proactive technical strategies, optimizing costs and enhancing customer adoption of Vercel's products
Required qualifications
- 5+ years in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, or Field Engineer
- Experience with platform products and familiarity with CI/CD pipelines and cloud infrastructure on AWS, GCP, or Azure
- Demonstrated ability to quickly gain customer trust and optimize customer outcomes
- Strong written communication skills for executive summaries and incident contexts
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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