Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate with Vercel's internal teams to drive proactive technical strategy, manage escalations, and ensure successful customer engagements remotely.
Key responsibilities
- Manage the technical relationship for assigned accounts, conducting regular cadence calls and business reviews with customer leadership
- Lead post-incident ownership and technical triage, driving root cause analysis and remediation plans for escalated issues
- Develop proactive technical strategies, including architectural reviews and cost optimization, to enhance customer value and engagement renewal rates
Required qualifications
- 5+ years in a customer-facing technical role within a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Proven experience in cloud infrastructure and architectural reasoning on AWS, GCP, or Azure
- Strong ability to create customer value through spend management and risk mitigation
- Excellent written communication skills, particularly for executive summaries and incident contexts
Complete Job Description
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