Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate engagements across support, engineering, and product teams to ensure customer success and drive proactive technical strategy while working remotely.
Key responsibilities
- Manage the technical relationship for assigned accounts, conducting regular business reviews and workshops with customer leadership
- Lead post-incident analysis and technical triage, driving remediation and ensuring timely responses to escalations
- Develop proactive technical strategies and optimize costs while scoping and coordinating broader Vercel engagements on accounts
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and cloud infrastructure
- Proven ability to quickly gain customer trust on unfamiliar technical products
- Experience with Next.js and Vercel is advantageous
- Strong written communication skills, particularly for executive summaries and incident contexts
Complete Job Description
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