Senior Technical Account Manager
Job Summary
Acting as a dedicated technical point of contact for customers, the full-time Senior Technical Account Manager will provide onboarding support, ongoing threat intelligence guidance, and collaborate with internal teams to optimize the use of the Flare platform in a remote capacity.
Key responsibilities
- Provide deep technical guidance to customers on leveraging the Flare platform for cyber threat intelligence workflows
- Manage escalations of complex technical issues and collaborate with Product and Engineering teams for resolution
- Develop playbooks and best practices for customers and internal teams to enhance platform usage
Required qualifications
- 7+ years of experience in cybersecurity consulting, SOC analyst roles, or threat intelligence roles
- Prior experience in threat analyst roles or with threat intelligence solutions
- Experience working in B2B SaaS environments or implementing SaaS solutions
- Basic Python development skills and experience with API integrations and webhooks
- Bilingual abilities in French and English (preferred)
Complete Job Description
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