Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate with various teams to ensure successful engagements, drive proactive technical strategy, and maintain continuity in customer relationships.
Key responsibilities
- Manage the technical relationship for multiple enterprise accounts, conducting regular cadence calls and business reviews
- Lead post-incident ownership and technical triage, driving root cause analysis and remediation plans
- Provide proactive technical strategy and architectural guidance to optimize customer engagement and platform adoption
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Strong understanding of cloud infrastructure, particularly AWS, GCP, or Azure
- Demonstrated ability to build trust and manage complex relationships effectively
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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