Senior Technical Account Manager

Job Summary

Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive risk identification, architectural guidance, and ensure successful engagement across various Vercel teams while operating remotely within the Americas or EMEA region.

Key responsibilities

• Manage the post-sales technical relationship for enterprise accounts, coordinating with customers' technical leadership through regular cadence calls and business reviews
• Lead technical triage and post-incident ownership, driving root cause analysis and remediation for escalated issues
• Develop and implement proactive technical strategies, optimizing costs and providing architectural guidance to enhance customer value over time

Required qualifications

• 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company, with ownership of strategic relationships
• Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
• Proficient in cloud infrastructure and architecture, particularly with AWS, GCP, or Azure
• Demonstrated ability to quickly gain customer trust with unfamiliar technical products
• Strong written communication skills, particularly for executive and incident contexts