Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's workstreams, drive proactive risk identification and architectural guidance, and ensure successful engagements across various teams while working remotely.
Key responsibilities
- Manage the technical relationship for multiple enterprise accounts, conducting regular cadence calls and business reviews
- Lead post-incident technical triage and drive architectural root cause analysis and remediation roadmaps
- Develop proactive technical strategies, optimizing costs and guiding customers through architectural reviews and product evolution
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Production-grade architectural reasoning on AWS, GCP, or Azure
- Ability to quickly build customer trust with unfamiliar technical products
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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