Senior Technical Account Manager
Job Summary
Serving as the primary technical liaison for customers, the full-time Senior Technical Account Manager will manage relationships, provide technical guidance, and collaborate with cross-functional teams to ensure customer success in utilizing Noma's AI security platform remotely.
Key responsibilities
- Act as the primary technical point of contact for customers, aiding them in achieving security outcomes
- Provide hands-on support and best practices for integrating and deploying solutions
- Collaborate with Product, Engineering, and Security teams to channel customer feedback and enhance the platform
Required qualifications
- 5+ years of experience in a customer-facing technical role within a B2B SaaS environment
- Strong technical aptitude with scripting skills (e.g., Python, Bash) for diagnostics and automation
- Customer-centric mindset with experience in cross-functional team collaboration
- Proactive problem solver with a focus on continuous improvement
Complete Job Description
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