Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive risk identification, architectural guidance, and ensure successful engagement across multiple Vercel teams, while operating remotely within the Americas or EMEA region.
Key responsibilities
- Manage the technical relationship for assigned accounts, conducting regular cadence calls and business reviews with customer leadership
- Lead post-incident ownership and technical triage, driving root cause analysis and remediation for escalated issues
- Develop and implement proactive technical strategies, optimizing costs and providing architectural guidance to enhance customer value
Required qualifications
- 5+ years in a customer-facing technical role within a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Strong understanding of infrastructure and cloud services, particularly AWS, GCP, or Azure
- Demonstrated ability to quickly build trust and ramp up on unfamiliar technical products
- Excellent written communication skills, particularly for executive summaries and incident reports
Complete Job Description
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