Senior Technical Account Manager
Job Summary
Supporting Enterprise customers as a named senior technical partner, the full-time remote Senior Technical Account Manager will manage client relationships, design and improve automations, and drive customer outcomes through proactive technical partnerships.
Key responsibilities
- Design, build, and enhance customer automations to achieve meaningful business outcomes
- Lead proactive technical partnerships by developing account plans and conducting architecture reviews
- Represent customer needs internally by providing feedback to Product and Engineering teams and advocating for improvements
Required qualifications
- 7+ years of experience in technical account management, solutions architecture, or a similar customer-facing technical role
- Proven track record of improving customer outcomes and managing complex technical relationships with Enterprise customers
- Hands-on experience with automation and integration platforms, including building integrations and API-based solutions
- Strong knowledge of APIs, webhooks, and conditional workflow logic
- Familiarity with AI tools and practical understanding of AI-assisted workflows and governance
Complete Job Description
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