Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive risk identification, architectural guidance, and ensure successful engagements across Support, Engineering, Product, and Sales in a remote environment.
Key responsibilities
- Manage the technical relationship for assigned accounts, coordinating with internal teams and leading regular business reviews
- Oversee post-incident ownership and technical triage, driving root cause analysis and remediation roadmaps
- Develop proactive technical strategies and cost optimization efforts to enhance customer value and engagement renewal rates
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Experience with CI/CD pipelines, environment strategies, and deployment mechanics
- Deep understanding of cloud infrastructure, particularly AWS, GCP, or Azure
- Ability to quickly build trust and demonstrate value in unfamiliar technical products
- Strong written communication skills for executive summaries and incident reporting
Complete Job Description
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