Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's engagements, drive proactive technical strategies, and ensure customer satisfaction while working remotely.
Key responsibilities
- Manage the technical relationship for assigned accounts, conducting regular cadence calls and business reviews
- Lead post-incident triage and drive architectural guidance to optimize customer outcomes
- Scope and orchestrate broader Vercel engagements, ensuring timely and effective delivery of services
Required qualifications
- 5+ years in a customer-facing technical role within a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Proven ability to build trust and manage complex relationships without formal authority
- Experience with cloud providers such as AWS, GCP, or Azure
- Strong written communication skills, particularly for executive summaries and incident reports
Complete Job Description
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