Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's engagement across Support, Engineering, Product, and Sales, ensuring successful outcomes and driving proactive technical strategy and architectural guidance.
Key responsibilities
- Manage the post-sales technical relationship and accountability for a portfolio of strategic accounts, conducting regular business reviews and technical workshops
- Lead post-incident pattern ownership and technical triage, driving root cause analysis and remediation roadmaps for escalated incidents
- Develop proactive technical strategies and cost optimization plans, integrating Vercel's product evolution into actionable opportunities for customers
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Production-grade architectural reasoning on AWS, GCP, or Azure
- Demonstrated ability to earn customer trust on unfamiliar technical products
- Strong written communication skills, particularly for executive and incident contexts
Complete Job Description
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