Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, drive growth opportunities, and leverage technical expertise to enhance merchant performance and integration.
Key responsibilities
- Identify and act on growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption
- Provide education and quarterly technical reviews to merchants, connecting integration health with commercial performance
- Utilize HTML, CSS, and JavaScript to analyze and resolve integration issues on merchant websites and in-store terminals
Required qualifications
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
- Prior hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms
- Proficiency in JavaScript, HTML, and CSS, with the ability to assess and debug integration issues
- Experience with monitoring tools for proactive issue detection and portfolio health oversight
Complete Job Description
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