Senior Technical Account Manager

Job Summary

As a strategic partner for key business customers, the full-time remote Senior Technical Account Manager will manage technical consultations, drive proactive customer engagement, and advocate for customer needs while leveraging cloud technology to enhance their experience and growth on the DigitalOcean platform.

Key responsibilities

• Develop and maintain expertise in DigitalOcean's product portfolio and design tailored infrastructure architectures for customers
• Manage key accounts, conducting regular consultations and quarterly business reviews to assess progress and identify growth opportunities
• Act as the voice of the customer, collaborating with internal teams to resolve technical challenges and enhance customer engagement strategies

Required qualifications

• Proven experience in cloud infrastructure with deep knowledge of Linux, distributed systems, and automation
• Programming experience in at least one mainstream language (e.g., Python, Go) and familiarity with tools like Terraform and Ansible
• Experience advocating for customer needs and translating feedback into actionable insights
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth
• Extra credit for cloud certifications (AWS/GCP/Azure) and experience in Technical Account Management or related roles