Senior Technical Account Manager
Job Summary
Serving as the primary technical liaison for clients, the full-time Senior Technical Account Manager will manage customer relationships, provide technical guidance, and collaborate with cross-functional teams to ensure successful integration and deployment of the AI security platform in a remote setting.
Key responsibilities
- Act as the main technical point of contact for customers, helping them achieve security outcomes
- Provide hands-on support and best practices for deploying solutions effectively
- Collaborate with Product, Engineering, and Security teams to incorporate customer feedback into platform improvements
Required qualifications
- 5+ years of experience in a customer-facing technical role within a B2B SaaS environment
- Strong technical aptitude with scripting skills (e.g., Python, Bash) for diagnostics and automation
- Experience working with cross-functional teams and a customer-centric mindset
- Proactive problem solver with a focus on continuous improvement
Complete Job Description
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