Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive risk identification, architectural guidance, and ensure successful engagement across various Vercel teams while working remotely.
Key responsibilities
- Manage the technical relationship for enterprise accounts, coordinating with VPs of Engineering and ensuring clear communication across Vercel workstreams
- Lead post-incident technical triage and remediation, driving architectural root cause analysis and owning the remediation roadmap
- Develop and implement proactive technical strategies, optimizing costs and guiding architectural decisions to enhance customer engagement value
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Strong understanding of cloud infrastructure, particularly AWS, GCP, or Azure
- Demonstrated ability to build trust and manage complex relationships effectively
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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