Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's engagements, drive proactive technical strategy, and ensure customer satisfaction while working remotely.
Key responsibilities
- Manage the technical relationship for multiple enterprise accounts, conducting regular cadence calls and business reviews
- Lead post-incident technical triage and drive architectural guidance, ensuring timely responses to escalations
- Scope and orchestrate broader engagements, integrating outcomes into the customer's technical roadmap
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Production-grade architectural knowledge of AWS, GCP, or Azure
- Demonstrated ability to quickly ramp up on unfamiliar technical products and earn customer trust
- Strong written communication skills, particularly for executive summaries and incident contexts
Complete Job Description
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