Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate engagements across Support, Engineering, Product, and Sales to ensure customer success and drive proactive technical strategy in a remote environment.
Key responsibilities
- Manage the technical relationship for assigned accounts, including regular cadence calls and business reviews with customers' technical leadership
- Lead post-incident technical triage and remediation, ensuring timely response to escalations and ownership of architectural root causes
- Drive proactive technical strategy and cost optimization, providing architectural guidance and translating product evolution into business opportunities for customers
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Production-grade architectural knowledge of AWS, GCP, or Azure
- Demonstrated ability to quickly earn customer trust on unfamiliar technical products
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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