Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's engagements, drive proactive technical strategy, and ensure customer satisfaction while working remotely.
Key responsibilities
- Manage the technical relationship for multiple accounts, conducting regular business reviews and workshops with customer leadership
- Lead post-incident technical triage and remediation efforts, ensuring timely responses to escalations
- Drive proactive architectural guidance and cost optimization, translating Vercel's product evolution into actionable customer strategies
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Strong understanding of cloud infrastructure, particularly AWS, GCP, or Azure
- Demonstrated ability to quickly gain customer trust with unfamiliar technical products
- Excellent written communication skills for executive and incident contexts
Complete Job Description
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