Senior Technical Account Manager
Job Summary
Supporting Enterprise customers in a remote capacity, the full-time Senior Technical Account Manager will design, build, and improve automations, lead technical partnerships, and drive customer outcomes while representing customer needs internally.
Key responsibilities
- Design and enhance customer automations by translating complex processes into practical workflows
- Develop technical account plans and lead proactive partnerships to address customer priorities and risks
- Collaborate with internal teams to connect technical initiatives to customer adoption, value, and growth
Required qualifications
- 7+ years of experience in technical account management, solutions architecture, or a similar customer-facing technical role
- Proven track record of improving customer outcomes and managing complex technical relationships with Enterprise clients
- Hands-on experience building integrations, automations, or API-based solutions
- Strong knowledge of APIs, webhooks, and application integrations
- Experience with AI tools and understanding of AI-assisted workflows and governance
Complete Job Description
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