Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, manage incident escalations, and ensure successful engagement across various Vercel teams while working remotely.
Key responsibilities
- Manage the post-sales technical relationship and accountability for a portfolio of strategic enterprise accounts, coordinating with VPs of Engineering and CTOs
- Lead technical triage and post-incident ownership, driving root cause analysis and remediation for escalated issues
- Develop and execute proactive technical strategies, including architectural reviews and cost optimization, to enhance customer value and engagement renewal
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and proficiency in CI/CD pipelines and cloud infrastructure (AWS, GCP, Azure)
- Demonstrated ability to earn customer trust quickly on unfamiliar technical products
- Strong written communication skills, particularly for executive and incident contexts
- Willingness to travel approximately 4-8 times per year for customer engagements
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