Senior Technical Account Manager
Job Summary
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, ensuring merchants leverage product capabilities while addressing integration issues using HTML, CSS, and JavaScript in a remote environment.
Key responsibilities
- Identify and act on growth opportunities within the merchant portfolio to drive commercial outcomes
- Provide education and quarterly technical reviews to merchants, connecting integration health to performance
- Collaborate cross-functionally to deliver technical solutions that enhance the merchant experience
Required qualifications
- Senior-level experience in account management or a client-facing technical role within payments, fintech, or e-commerce
- Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development
- Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues
- Solid understanding of payments infrastructure, APIs, and e-commerce platforms
- Experience managing enterprise accounts and driving commercial outcomes
Complete Job Description
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