Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive risk identification, architectural guidance, and ensure successful engagement across multiple Vercel workstreams while operating remotely.
Key responsibilities
- Manage the post-sales technical relationship, coordinating with VPs of Engineering and CTOs for a seamless customer experience
- Lead technical triage and post-incident ownership, driving remediation and architectural root cause analysis
- Develop and implement proactive technical strategies, optimizing costs and guiding architectural decisions for customer accounts
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Proven expertise in cloud infrastructure and architectural reasoning on AWS, GCP, or Azure
- Demonstrated ability to build trust quickly and manage complex relationships effectively
- Strong written communication skills, particularly for executive summaries and incident contexts
Complete Job Description
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