Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, manage incident escalations, and ensure successful engagement outcomes in a remote environment.
Key responsibilities
- Manage the post-sales technical relationship and act as the primary technical owner for multiple enterprise accounts
- Lead technical triage and post-incident analysis, driving remediation and architectural guidance
- Coordinate broader Vercel engagements on accounts, ensuring timely and effective delivery of services
Required qualifications
- 5+ years in a customer-facing technical role within a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and cloud infrastructure (AWS, GCP, or Azure)
- Demonstrated ability to rapidly gain customer trust and optimize for customer outcomes
- Strong written communication skills, particularly for executive and incident contexts
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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