Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, manage escalations, and ensure successful engagements across various teams in a remote capacity.
Key responsibilities
- Manage the technical relationship with enterprise accounts, conducting regular business reviews and workshops
- Lead post-incident ownership and technical triage, driving root cause analysis and remediation plans
- Develop proactive technical strategies and cost optimization initiatives to enhance customer value and engagement renewal
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Strong understanding of cloud infrastructure, particularly AWS, GCP, or Azure
- Demonstrated ability to quickly gain customer trust and optimize their technical adoption journey
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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