Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, manage incident escalations, and ensure successful engagement across various Vercel teams while working remotely.
Key responsibilities
- Manage the technical relationship for assigned accounts, conducting regular cadence calls and business reviews with customer leadership
- Lead post-incident pattern ownership and technical triage, driving root cause analysis and remediation plans
- Develop proactive technical strategies and architectural guidance to optimize customer outcomes and platform adoption
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and cloud infrastructure (AWS, GCP, Azure)
- Demonstrated ability to quickly establish trust with customers on unfamiliar technical products
- Strong written communication skills, particularly for executive and incident reporting
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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