Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, manage incident escalations, and coordinate Vercel's broader engagement to ensure customer success and value.
Key responsibilities
- Manage the post-sales technical relationship, conducting regular cadence calls and business reviews with customers
- Lead post-incident technical triage and ownership, driving root cause analysis and remediation efforts
- Develop and implement proactive technical strategies, including architectural reviews and cost optimization initiatives
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Experience with cloud providers such as AWS, GCP, or Azure, including production-grade architectural reasoning
- Ability to quickly earn customer trust and demonstrate value through effective spend management and risk mitigation
- Strong written communication skills, particularly for executive summaries and incident contexts
Complete Job Description
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