Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will coordinate Vercel's workstreams, drive proactive technical strategy, and ensure successful customer engagements in a remote role.
Key responsibilities
- Manage the technical relationship for enterprise accounts, conducting regular cadence calls and business reviews
- Lead post-incident ownership and technical triage, driving root cause analysis and remediation plans
- Develop proactive technical strategies and optimize costs while scoping broader engagements with Vercel's teams
Required qualifications
- 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company
- Experience with CI/CD pipelines and production-grade architectural reasoning on AWS, GCP, or Azure
- Demonstrated ability to quickly ramp up on unfamiliar technical products
- Strong written communication skills for executive and incident contexts
- Willingness to travel approximately 4-8 times per year for customer engagements
Complete Job Description
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