Senior Technical Account Manager
Job Summary
Owning the post-sales technical relationship for a portfolio of strategic enterprise accounts, the full-time Senior Technical Account Manager will drive proactive technical strategy, lead post-incident triage, and ensure successful engagement outcomes in a remote capacity.
Key responsibilities
- Manage the technical relationship for multiple accounts, coordinating with engineering, product, and support teams
- Lead post-incident analysis and architectural guidance, ensuring timely responses to escalations
- Scope and orchestrate broader Vercel engagements, integrating insights into the customer's technical roadmap
Required qualifications
- 5+ years in a customer-facing technical role within a platform, infrastructure, or developer tools company
- Deep technical experience with platform products and familiarity with CI/CD pipelines and deployment strategies
- Production-grade architectural knowledge of AWS, GCP, or Azure
- Ability to create value through customer engagement and technical optimization
- Strong written communication skills for executive-level reporting and incident contexts
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,185 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
