Senior Technical Account Manager

Job Summary

Acting as a trusted advisor, the full-time Senior Technical Account Manager will support priority customer relationships through technical expertise, proactive account management, and cross-team coordination in a remote environment.

Key Responsibilities

• Own executive-level relationships with CIOs, CISOs, and IT stakeholders, delivering QBRs/EBRs and advising on frameworks like NIST CSF and ISO 27001
• Serve as the escalation point for high-severity issues, driving root cause analysis and overseeing complex onboarding and migrations
• Coordinate with SOC, NOC, engineering, and product teams on strategic initiatives while mentoring junior TAMs and improving operational workflows

Required Qualifications

• 3-5 years in Technical Account Management, Managed Services, cybersecurity, or a similar customer-facing technical role
• Experience managing mid-to-large enterprise accounts with complex technical needs
• Strong expertise in managed firewalls, backup platforms (Cohesity preferred), and endpoint security
• Familiarity with customer success platforms like Totango and experience in playbook implementation
• Solid understanding of service delivery, SLAs, and managed services best practices