Senior Technical Advisor

Job Summary

Providing advanced technical escalation support, the full-time Senior Technical Advisor will enhance remote resolution processes and reduce onsite service visits while working remotely to support field operations and improve customer service for deployed equipment.

Key responsibilities

• Serve as the advanced support resource for complex machine issues, diagnosing and routing problems effectively
• Increase remote issue resolution by refining troubleshooting processes and developing guidance materials
• Review and gate non-urgent onsite service visits to ensure proper triage and validation of issues

Required qualifications

• Experience supporting field-deployed equipment or similar technical platforms
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and software issues
• Experience in Level 2 or Level 3 technical support or service operations
• Ability to create clear documentation and training materials
• Strong ownership and follow-through with a focus on prevention and continuous improvement