Senior Technical Content Manager

Job Summary

A company is looking for a Senior Technical Content Manager to join their Product Management team.

Key Responsibilities

• Manage the lifecycle of Help Center content to ensure a reliable self-service resource
• Conduct content gap analysis and maintain a prioritized content roadmap
• Analyze AI interactions for patterns and knowledge gaps to inform content improvements

Required Qualifications

• 5+ years of experience in technical writing, knowledge management, or content strategy, preferably in a SaaS environment
• Experience training or maintaining an AI support bot or similar tool
• Strong technical writing skills for creating clear customer-facing documentation
• Ability to work independently and manage multiple priorities
• Eligibility to work in the region of hire without sponsorship