Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager.

Key Responsibilities

• Serve as a trusted advisor for strategic and enterprise customers, ensuring they derive business value
• Manage post-sales relationships and lead customer lifecycle programs to drive adoption and retention
• Represent customer feedback to internal teams and contribute to customer-facing content

Required Qualifications

• 5+ years of experience in Customer Success or related roles within SaaS or Enterprise software
• Proven ability to influence business decisions and build consensus among stakeholders
• Experience with Enterprise customers in complex environments
• Familiarity with observability, APM, monitoring, or DevOps platforms
• Based in EST or CST