Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical CSM.

Key Responsibilities

• Collaborate with Account Executives to design and present tailored solutions for customers
• Lead onboarding and technical enablement for new customers, ensuring rapid time to value
• Conduct Quarterly Business Reviews (QBRs) and advocate for customer needs with Product and Engineering teams

Required Qualifications

• 7+ years of experience in Application Security, DevSecOps, or Software Architecture, with at least 3 years in a customer-facing technical role
• Proven ability to architect and integrate SaaS security solutions across CI/CD, SCM, and cloud environments
• Strong familiarity with modern software development pipelines and tools
• Experience leading pre-sales engagements and post-sales implementation/adoption
• A self-starter mindset thriving in fast-paced, high-growth environments