Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager.

Key Responsibilities

• Coach customers throughout their lifecycle and collaborate with the Customer Experience teams to ensure successful outcomes
• Define adoption plans and post-sales engagement strategies, and work with Sales and Product teams to maximize customer value
• Innovate tools and processes for efficiency while managing customer projects and applying product knowledge to real-world scenarios

Required Qualifications

• Experience managing a portfolio of commercial customers with a focus on automated customer engagement techniques
• Strong understanding of complex technology environments, particularly in SaaS, Open Source, or Infrastructure software
• Familiarity with Cloud Native technologies, including Containerization, Kubernetes, and Microservices
• Knowledge of DevOps, CI/CD, and Cloud Computing IaaS principles
• Fluent in Portuguese and English, with Spanish as a preferred language