Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager to enhance customer satisfaction and retention for large enterprise organizations.

Key Responsibilities

• Lead implementation and onboarding processes with customers, documenting and accelerating plans
• Track customer success metrics and proactively monitor customer health for optimization
• Collaborate with cross-functional teams to share customer feedback and advocate for product improvements

Required Qualifications

• 7+ years of experience in a technical, customer-facing Customer Success or Account Management role
• Experience with CSM tools (SalesForce, Hubspot, Intercom) and ticketing tools (Jira)
• Strong understanding of AWS services, cloud computing, and networking technologies
• AWS Certified Cloud Practitioner certification or willingness to complete within 90 days
• Azure Fundamentals (AZ-900) certification or willingness to complete within 90 days