Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager (CSM).

Key Responsibilities

• Own post-sale customer relationship and act as the primary technical point of contact
• Drive product adoption and usage through effective onboarding, training, and ongoing support
• Collaborate with internal teams to deliver solutions and enhancements tailored to client needs

Required Qualifications

• 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company
• Strong SQL skills and working experience with Python or R
• Experience with dashboarding tools such as Tableau, Power BI, or Looker
• Bachelor's or Master's degree in Computer Science, Analytics, Engineering, or related field
• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable