Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager - OEM.

Key Responsibilities

• Manage technical relationships with OEM/Embed partners, supporting onboarding, architecture design, and product integration
• Guide partners on implementation and architecture decisions, including API integration and workflow execution models
• Collaborate with engineering teams to solve integration challenges and ensure production-ready deployments

Required Qualifications

• Strong technical foundation with experience in APIs, backend systems, and debugging integration issues
• Experience with embedded platforms or developer tools
• Expertise in architecture and implementation, particularly in multi-tenant systems and workflow orchestration
• Understanding of AI and automation systems
• Business acumen regarding OEM partnerships and licensing structures