Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager who excels at creating fanatic customers for life.

Key Responsibilities

• Fully own a book of business consisting of 12-18 accounts totaling $2-5M ARR
• Provide advanced product-level technical expertise, leading customer onboarding and resolving complex technical challenges
• Organize and lead value-focused executive business reviews with each customer at least once per year

Required Qualifications

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments
• 5+ years of hands-on work in SQL or writing code, including custom API-based integrations
• Experience in proactive account management and driving successful outcomes
• Ability to collaborate with Engineering, Product, Support, and Sales teams
• Comfortable working in ambiguous and rapidly changing environments