Senior Technical Customer Success Manager

Job Summary

Senior Technical Customer Success Manager is a full-time position responsible for managing post-sales relationships with strategic customers, translating business goals into technical strategies, and driving customer adoption and retention.

Key Responsibilities

• Serve as a trusted advisor for a portfolio of strategic and enterprise customers
• Lead customer lifecycle programs, including onboarding and feature adoption
• Represent the voice of the customer to internal teams to influence product development

Required Qualifications

• 5+ years of experience in Customer Success or related roles within SaaS or Enterprise software
• Proven track record of influencing business decisions across technical and non-technical stakeholders
• Experience with Enterprise customers in complex environments
• Familiarity with observability, APM, monitoring, or DevOps platforms
• Organized and capable of managing multiple customer relationships effectively