Senior Technical Customer Success Manager

Job Summary

Managing a portfolio of commercial customers, the full-time Senior Technical Customer Success Manager will coach clients throughout their lifecycle, collaborate with sales and product teams, and innovate customer engagement processes in a remote environment.

Key responsibilities

• Coaching customers to ensure successful outcomes and adoption of solutions
• Defining best practices for post-sales engagement and customer adoption plans
• Collaborating with sales and product teams to maximize customer value from the solution

Required qualifications

• Prior experience in a similar role within SaaS, Open Source, or Infrastructure software companies
• Strong understanding of Cloud Native technologies, including Containerization, Kubernetes, and Microservices
• Familiarity with API Management (APIM) and DevOps practices, including CI/CD and Cloud Computing IaaS
• Proven organizational skills and a self-starter mentality to drive customer success
• Strong communication skills and the ability to identify automated solutions for complex problems