Senior Technical Engineer - Genesys Cloud CX
Job Summary
Hands-on and detail-oriented, the full-time Senior Technical Engineer - Genesys Cloud CX will design, implement, and support contact center solutions on the Genesys Cloud CX platform while collaborating with cross-functional teams in a primarily remote environment.
Key Responsibilities
- Design, build, and maintain Genesys Cloud CX configurations, including routing, queues, and digital channels
- Serve as a senior escalation point for Genesys Cloud incidents and complex production issues, performing root-cause analysis
- Build and support integrations between Genesys Cloud CX and external systems, leveraging APIs and automation tools
Required Qualifications
- 5-8+ years of experience in contact center, cloud, or platform engineering roles
- Strong hands-on experience with Genesys Cloud CX, including routing and analytics
- Experience supporting production contact center environments
- Solid understanding of SIP, VoIP, and cloud telephony concepts
- Experience with REST APIs, JSON, and integrations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,726 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
