Senior Technical Engineer - Genesys Cloud CX
Job Summary
Hands-on and technically proficient, the full-time Senior Technical Engineer - Genesys Cloud CX will design, implement, and support contact center solutions on the Genesys Cloud CX platform while ensuring operational stability and continuous improvement in a primarily remote environment.
Key Responsibilities
- Design and maintain Genesys Cloud CX configurations, including routing and digital channels
- Serve as a senior escalation point for complex production issues and perform root-cause analysis
- Build and support integrations between Genesys Cloud CX and external systems while assisting with automation initiatives
Required Qualifications
- 5-8+ years of experience in contact center, cloud, or platform engineering roles
- Strong hands-on experience with Genesys Cloud CX, including routing and analytics
- Experience supporting production contact center environments
- Solid understanding of SIP, VoIP, and cloud telephony concepts
- Experience with REST APIs, JSON, and integrations
Complete Job Description
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