Senior Technical Escalations Engineer

Job Summary

A company is looking for a Senior Customer Reliability Engineer.

Key Responsibilities

• Own and resolve Tier 3 technical escalations from the support team
• Perform in-depth troubleshooting and root cause analysis across systems, APIs, and integrations
• Develop diagnostic scripts and tools to improve internal troubleshooting efficiency

Required Qualifications

• 5+ years of professional experience in technical support, software engineering, or escalations-focused role
• Expert in Python with experience in debugging and developing production-grade code
• Strong background in computer science or software engineering (B.S. in CS or equivalent experience)
• Deep familiarity with AI and machine learning ecosystems
• Proficient in troubleshooting across distributed systems and APIs