Senior Technical Onboarding Manager

Job Summary

A company is looking for a Senior Technical Onboarding Manager to lead customer onboarding and ensure successful product implementation.

Key Responsibilities

• Own all components of customer onboarding, including meetings and technical guidance
• Assist customers with product configuration and provide best practices
• Serve as a Subject Matter Expert and escalation point for technical issues

Required Qualifications

• 5+ years of experience in systems administration with Microsoft Endpoint Management services
• 2+ years in a technical customer-facing or internal service role
• Strong working knowledge of Windows desktop and server operating systems
• Experience delivering training sessions to diverse audiences
• Proficient in PowerShell scripting and automation techniques